1. RETURN POLICY PERIOD

Standard Items: 30 days from delivery date
Custom/Final Sale Items: Non-returnable (e.g., special painted editions, limited numbered items, pre-order bonuses)
2. RETURN CONDITIONS ✅

Items must be:

Unopened and undisplayed
In original factory packaging (including plastic seals, inner padding, accessories)
Include all bonuses (postcards, background boards, etc.) and authentication cards
Exception: Factory defects are covered under warranty
3. RETURN PROCESS

① Email [email protected] with: Order number + unboxing video/multi-angle photos
② After review, we will send an SF Express prepaid insured shipping label
③ Secure the original box with bubble wrap and ship using the outer box

4. REFUND TIMELINE

Processed within 3-5 business days after warehouse receipt
Automatically refunded to original payment method
5. EXCHANGE SERVICE

Exchange for the same item within 7 days of delivery (subject to stock availability)
Note: Agent versions/Japanese versions cannot be exchanged across different versions due to channel differences

6. DAMAGED/INCORRECT ITEMS

Report within 7 days of delivery with:

Order number
Full unboxing video
Close-up photos of defect (3+ images)
If it's a quality control issue, we cover round-trip shipping and customs fees
🚫 Non-Returnable Items:
▸ Opened prize figures/toy candies
▸ Self-modified or repainted items
▸ Orders paid after pre-order period
▸ Items marked "Final Sale" in clearance section

(Note: Enhanced unboxing inspection process, version descriptions, and cross-border logistics terms based on figure category characteristics)